In our first National System conversation of 2026, Collabria and Mastercard Canada came together to explore a timely and strategic question: What role should credit cards play in long-term member growth?
The extension reinforces Collabria's position as the preferred credit card provider for Canadian credit unions
In today's competitive financial landscape, credit unions are uniquely positioned to lead with purpose. But in a market defined by digital expectations and shifting demographics, values alone aren't enough. That was the central theme of our October webinar, Leading with Payments to Acquire New Members, where industry leaders came together to explore how credit unions can turn payment products into powerful acquisition engines.
Canada Post strike action was launched on September 25, 2025. Collabria is closely monitoring the situation and taking steps to ensure minimum disruption to cardholders and partners.
This September, Collabria is partnering with Tree Canada to support the planting of more than 5 ,000 trees across the country. In July, Collabria invited cardholders from our credit union partners to enroll in eStatements, committing to donate $5 to Tree Canada for every new enrollment. The response to this initiative will directly contribute to Tree Canada's Tree Day planting events, held nationwide in recognition of National Tree Day (September 24, 2025).
Today's credit cardholders expect more than just access, they expect seamless, digital-first experiences. In The Digital Shift, we explore how eStatements and digital wallets are reshaping expectations, driving satisfaction, and positioning credit unions to lead in an increasingly paperless, mobile-driven world.
In our latest webinar, Strategic Growth in 2026: Leveraging Marketplace Data to Expand Your Credit Card Portfolio, we brought together voices from Collabria, Equifax Canada, and Cambrian Credit Union to explore the emerging power of data-led strategy.
In today's landscape of digital tool and product parity, what sets high-performing credit unions apart is the consistency and confidence of their people. That was the focus of our latest national system webinar, From Training to Trust: Strengthening the Member Experience through Strategic Learning Investment, where leaders from CCUA, Vision Credit Union, and Collabria came together to explore the role of learning in driving front-line performance and member loyalty.
A Canada Post strike could begin as early as May 22, 2025. While a disruption has not yet been confirmed, Collabria is closely monitoring the situation and taking proactive steps to ensure minimum disruption to cardholders and partners. Here's what you need to know and how to stay prepared.
In our recent webinar, Collabria welcomed Velera to highlight their extensive research and explore how payments can serve as a powerful tool to strengthen member engagement, deepen relationships and drive long-term growth. Here are the key takeaways.
As Collabria's business needs continue to evolve, we are excited to announce the unification of our Client Experience Team and our Growth Team into a single, dynamic operating group. The change underscores our ongoing commitment to creating a unified experience while enhancing partner and cardholder satisfaction and growth.
Calgary, AB: Collabria Financial Services Inc. (Collabria), the leading credit card issuer for credit unions across Canada, is excited to announce a first-in-Canada partnership with Navan, the all-in-one travel and expense solution on a mission to make every trip easy. The collaboration marks Navan's first partnership in Canada, providing credit union members with exclusive access to Navan's tools.
Collabria has once again been recognized as the #12 credit card issuer in Canada in the March 2025 Nilson Report (Issue #1281). This marks our second consecutive year achieving this prestigious ranking, reflecting the strength and consistency of our credit card program.
Collabria's Cash Back World Elite® Mastercard and Cash Back Visa Infinite* Card have been reviewed as one of the top credit card options for grocery shopping by Rewards Canada—an independent and trusted resource for Canadian consumers.
As we settle into 2025, we reflect on 2024 as a year of digital evolution and growth. Looking ahead, 2025 will be about further optimizing the digital experience, advancing innovations, and ensuring credit union credit cards remain the preferred choice for members.
With the recent resumption of postal delivery, Collabria is eager to restore services that were impacted by the disruption. In partnership with our print and plastic vendors, activities to restore delivery volumes to pre-strike levels will be paced, and delays in delivery can continue to be expected due to significant backlog.
Collabria is thrilled to be recognized as the 8th largest issuer of small business credit card products in Canada as listed the Nilson Report, Issue 1266, one of the most widely respected sources of news and analysis when it comes to the global card and payment industry.
As the only Canadian headless content management solutions platform, Agility serves as a centralized platform for content creation offering a range of features and capabilities that will enhance Collabria's content delivery strategy.
Today, we announced our partnership with Trulioo, marking a pivotal step forward in streamlining and simplifying the onboarding experience for our valued members with Trulioo's world-class technology. Read the full release here to learn more on how this collaboration will continue to support our commitment to innovation and excellence.
This spring, Collabria presented partners with the chance to win a grand prize of a $4,000 donation to a non-profit of their choice, or one of four regional secondary prizes of a $1,000 donation, for a total of $8,000 in community donations.
Collabria is aware of the recent developments in the negotiations surrounding the Canada Post labour disruption. We are closely monitoring the situation to understand its impact on our services. If postal service resumes, please be aware that delays in delivery can continue to be expected due to significant backlog. Collabria will continue to explore solutions to minimize the impact of these delays on cardholders. Additional updates will be provided as more information becomes available.
Message from Jean-Marc Handfield: Please join me in congratulating Nita Powers, Chief Client Experience Officer on her retirement, which begins July 4th, 2024. We are grateful for all of Nita's hard work, wisdom, and insights over the past three years.
On May 6, 2024, joined by three partners from across Canada, hosted a panel at the Canadian Credit Union Association's National Credit Union Conference in Calgary, AB. The panel focused on how the right mix of collaboration and communication adds exponential value in the process of building trust and establishing flexible and mutually beneficial relationships between credit unions and their partners.
In 2023, Coast Capital, the largest federal credit union in Canada, decided to switch credit card issuers and payment networks at the same time.
Since our beginnings in 2015, we have been on a journey to be the top-of-wallet credit cards for our partners members. We're proud to celebrate how far we've come with a prestigious tribute in the March 2024 Nilson Report, ranking us #12 out of 26 credit card issuer in Canada.
In the fall of 2022, Collabria launched an initiative in partnership with Tree Canada's National Greening Program to donated $5 for each cardholder who made the switch from paper statements to eStatements.
2023 was a year of significant growth and achievements. Our Year in Review is a snapshot into the innovative and collaborative projects that shaped us last year and supported our evolution for what's to come. Now more than ever, the possibilities are endless.
Canada's largest national credit union partners with Collabria to supply exclusive credit card solutions to its 600,000 members.
CardWise is a fully functional and member-focused digital solution that marks a significant step in enabling Members to experience the benefits and value of their cards at their fingertips. The Web Self-Service Platform will have like-to-like features of the Mobile App, allowing for a familiar user experience.
A range of Collabria's credit cards, issued to credit union members across Canada, will now be manufactured from 70% recycled plastic reclaimed from ocean coastal waters, while other cards will feature the first-in-Canada credit card “accessibility notch', designed to assist visually impaired individuals.
It brings us great pleasure to announce upcoming changes in the make up of Collabria's Executive Leadership Team. These changes are another step in the evolution of Collabria as we build a strong and profitable program for our partners and stakeholders and will provide solid leadership foundation to meet growth objectives.