Cardholders

Cardholders

We Can Help!

At Collabria, we understand how important it is to address concerns raised by our cardholders. Your feedback is valuable to us, and our dedicated customer services representatives are committed to resolving any issues you may be experiencing.

Help Yourself

CardWise provides 24/7 online access to your card account. CardWise is a digital account management platform that lets cardholders manage their credit cards with improved functionality, security, and ease. By using the mobile app or online platform, they can enjoy the benefits of seamless payment management:

  • View their balance.
  • Make one time and setup recurring payments.
  • Set controls and alerts, including block merchants.
  • Track their spend and transactions.
  • And more

Click here to learn more about CardWise.

Let Us Help

If you have a complaint, the first step is to reach out to us directly. Our Customer Service Representatives are dedicated to finding a solution that works for you and will do everything they can to address your concerns. When you contact us, please have your account information, card number, and relevant documentation ready. This will help us understand your situation and work towards a resolution as quickly as possible.

You may contact our Customer Service representatives through any of the following channels:

  • Canada and the United States: 1-855-341-4643
  • International: 1-647-252-9564
  • Email: info@collabriafinancial.com

When you contact us, please have your card number and relevant documentation ready. This will help us understand your situation and work towards a resolution as quickly as possible. It is important to note, if you chose to contact us via email, do not to send your personal cardholder information in an unencrypted email format.

Review additional resources for making your complaint here.

Accessibility for people with disabilities: A priority!

Feedback and additional information

You play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices, and services to meet your needs and serve you better. Accessible formats or communications supports are available, upon request.

Please contact us if you have any questions, requests, or comments about accessibility:

You can expect to hear back within 5 business days for a request sent by email and within 20 days for a request sent by mail.

All comments on Collabria's provision of services and facilities to persons with disabilities, including complaints, are forwarded to the responsible team. The team will acknowledge receipt and, if appropriate, respond within ten (10) days. Collabria may require additional time to process and review certain comments before responding or taking action.

Make a Payment

Online

You can make a payment online or by using Auto Pay feature on MyCardInfo.  Our Auto Pay feature allows you to have your credit card payments automatically deducted from your chequing or savings account every month and paid to your credit card.

Via your financial institution

It’s easy to make a payment directly with your financial institution. Just search for "Collabria", "Collabria Mastercard" or "Collabria Visa" in your financial institution's website bill payment section. Then you simply register using your 16-digit credit card number.

By Mail

If you would like to make a payment by mail, please include the remittance form from your statement. It is required to process your payment.

Collabria Mastercard

Box 6300
STN City Centre
Montreal, QC
H3C 3L2

Collabria VISA

Box 6417
STN City Centre
Montreal, QC
H3C 3L4