Simplified Payment Solutions

Our valued cardholders are at the heart of our business.

Your financial wellness can help empower your dreams at scale. Whether you’re eyeing that dream destination or aspiring for a big purchase you’re saving up for, we’re are committed to delivering the best services and support to ensure your needs are met and your experiences are exceptional. Your success is our success, and our dedication to helping you achieve your goals is unwavering.

We Can Help!

At Collabria, we understand how important it is to address concerns raised by our cardholders. Your feedback is valuable to us, and our dedicated customer services representatives are committed to resolving any issues you may be experiencing.

Help Yourself

CardWise provides 24/7 online access to your card account. CardWise is a digital account management platform that lets cardholders manage their credit cards with improved functionality, security, and ease. By using the mobile app or online platform, they can enjoy the benefits of seamless payment management:

View their balance.
Make one time and setup recurring payments.
Set controls and alerts, including block merchants.
Track their spend and transactions.
And more

Click here to learn more about CardWise.

Let Us Help

If you have a complaint, the first step is to reach out to us directly. Our Customer Service Representatives are dedicated to finding a solution that works for you and will do everything they can to address your concerns.

If you are contacting us by phone, please have your account information, card number, and relevant documentation ready. If you chose to reach out by email, please refrain from sending sensitive information in your communications. You will be contacted by a member of our team to review your concern.

You may contact our Customer Service representatives through any of the following channels:

Canada and the United States: 1-855-341-4643
International: 1-647-252-9564
Email: info@collabriafinancial.com

Review additional resources for making your complaint here.

Accessibility for people with disabilities: A priority!

Feedback and additional information

You play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices, and services to meet your needs and serve you better. Accessible formats or communications supports are available, upon request.

Please contact us if you have any questions, requests, or comments about accessibility:

by email: compliance@collabriafinancial.com
by mail:
- Collabria Financial Services Inc.
- Accessibility
- # 450, 110 – 9th Ave SW, Calgary, AB T2P 0T1.

You can expect to hear back within 5 business days for a request sent by email and within 20 days for a request sent by mail.

All comments on Collabria's provision of services and facilities to persons with disabilities, including complaints, are forwarded to the responsible team. The team will acknowledge receipt and, if appropriate, respond within ten (10) days. Collabria may require additional time to process and review certain comments before responding or taking action.

Make a Payment

Online

The digitalization of payment platforms has revolutionized financial transactions, and at Collabria, all cardholders across Canada can manage their credit cards with improved functionality, security, and ease through CardWise Mobile, available from your mobile device’s application store or CardWise Online.

CardWise provides an innovative solution for cardholders and the end-to-end control of account and financial well-being. By using the mobile app or online platform, you can simply setup recurring payments that are automatically deducted from your chequing or saving account every month and paid to your credit card.

Via your financial institution

It’s easy to make a payment directly with your financial institution. Just search for “Collabria”, “Collabria Mastercard” or “Collabria Visa” in your financial institution’s website bill payment section. Then you simply register using your 16-digt card number.

By Mail

If you would like to make a payment by mail, please include the remittance form from your statement. It is required to process your payment.

Collabria Mastercard

Box 6300
STN City Centre
Montreal, QC
H3C 3L2

Collabria VISA

Box 6417
STN City Centre
Montreal, QC
H3C 3L4