Have a question about your card? We are here 24/7 every day of the year. You can use the options listed below or visit your local credit union or bank for more help.
MyCardInfo provides 24/7 online access to your card account. You can:
Just click here and follow the onscreen prompts.
When you want to talk to us about your card, you can call us when:
Feedback and additional information
You play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices, and services to meet your needs and serve you better. Accessible formats or communications supports are available, upon request.
Please contact us if you have any questions, requests, or comments about accessibility:
You can expect to hear back within 5 business days for a request sent by email and within 20 days for a request sent by mail.
All comments on Collabria's provision of services and facilities to persons with disabilities, including complaints, are forwarded to the responsible team. The team will acknowledge receipt and, if appropriate, respond within ten (10) days. Collabria may require additional time to process and review certain comments before responding or taking action.
You can make a payment online or by using Auto Pay feature on MyCardInfo. Our Auto Pay feature allows you to have your credit card payments automatically deducted from your chequing or savings account every month and paid to your credit card.
It’s easy to make a payment directly with your financial institution. Just search for "Collabria", "Collabria Mastercard" or "Collabria Visa" in your financial institution's website bill payment section. Then you simply register using your 16-digit credit card number.
If you would like to make a payment by mail, please include the remittance form from your statement. It is required to process your payment.
STN City Centre
STN City Centre
110 9th Ave S.W., Suite 450
Calgary Alberta T2P 0T1
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