Unique Solutions For <br />Your Members

Unique Solutions For
Your Members

Collabria helps credit unions build strong member relationships through a variety of card choices and superior member experiences.

Solutions For Your Members

Member Experience

Member Experience

Effortless transactions. Quick answers. Easy account access and management. Collabria helps you deliver a superior member experience.

It starts with MyCardInfo, an innovative Collabria technology that seamlessly integrates with your website to maintain your branding. Accessible via computer, tablet and mobile devices, the site gives your members a complete at-a-glance look at their account and makes it easy to review elements in detail. Cardholders have fast access to up to 18 months of transaction history, plus they are able to: 

  • View current account activity
  • Make a credit card payment online
  • Download account data into Quicken or Microsoft Money products
  • Submit an account inquiry
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Acquisition Website

Collabria also offers a consumer website that allows your members to explore your different card programs, benefits and rewards offerings; providing them with key decision-making information and providing you with an online instant application process. The consumer website fully integrates with your website for a seamless look and feel.

rewards program

Rewards Program

Collabria provides your members the ultimate selection in reward programs by delivering a range of choices that includes flights, travel packages, merchandise, tickets, activities, gift cards and more.

Just as important, Collabria keeps your brand out front while we provide fulfillment behind the scenes. The entire Rewards Program is available to your members through a single portal that you have the option to brand with your credit union’s look and feel. Plus, Collabria’s fulfillment call centre is open and staffed 24 hours per day, 7 days per week, every day of the year.

fraud protection

Fraud Protection

One of the keys to delivering an outstanding member experience is eliminating their worries. Cardholders who can use their card with confidence use it more.

Collabria has a wide range of solutions in place to protect your members from fraudulent charges:

  • Collabria only issues cards with embedded microchips that provide Chip and Pin functionality.
  • When possible fraudulent activity is detected, cardholders are immediately contacted to verify or block the transaction.
  • Collabria uses 3D Secure to authenticate both Visa® and Mastercard® online purchases.

For further peace of mind, your members will only be responsible for purchases they’ve authorized.

COVID-19 Updates

We are committed to supporting your needs during this challenging time.

If you are experiencing financial hardship as a result of the COVID-19 pandemic please call our Contact Centre at 1-855-341-4643 and we will work with you to discuss how we may be able to help you.

You can also contact your credit union or financial institution to learn more about other options, or visit the Government of Canada's COVID-19 Economic Response Plan to review the support programs available through the federal government.

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