We Make It About You

We Make It About You

At Collabria, we listen to your needs and develop customized solutions designed specifically for you and your members.

Collabria's Story

As more and more credit unions expressed a desire for flexible solutions rather than one-size-fits-all programs, three companies — Desjardins, CO-OP Financial Services and AMC FS — formed a fresh, new company unburdened by constraints of the past. Each company brought unique strengths that combined to form Collabria, a payment solutions provider created expressly to help credit unions gain the benefits of increased operational control and improved member relationships.

At its core, what sets Collabria apart is its foundation in partnership, collaboration and responsiveness.

Cardholder Support

Have a question about your card? We are here 24/7 every day of the year. Please use the information below or visit your local credit union/financial institution for more help.

Call Collabria Cardholder Services, 1.855.341.4643, when you:

  • are unable to find the information you need,
  • have a question about your account,
  • are having difficulty with checking your account through MyCardInfo,
  • have lost your card or
  • suspect that your card was stolen.

To mail a payment, please use the addresses below. To ensure that your payment is processed correctly, make sure to include your statement remittance form. The payment cannot be processed without this form.

Let's Talk

Let's Talk

Whether you want to learn more about Collabria or have a payments topic you’d like to discuss, our expert team is ready to help. You’ll see our collaborative spirit firsthand as we work with you to create the exact program you’ve been looking for.


Toll Free Phone: 844-283-1414

Phone: 403-283-1414

Email: info@collabriafinancial.com

Existing Cardholders

If you have a question regarding your credit card login to our online credit card management tool, MyCardInfo or call us at 1-855-341-4643. To access MyCardInfo or to sign up, please visit www.collabriacreditcards.ca and select your credit union.

Like other contact centers, ours is receiving a high volume of inquiries from cardholders needing our assistance. The best way to avoid longer wait times on the phone is to use our online credit card management tool, MyCardInfo, for everyday activities such as:

  • Activating your credit card
  • Viewing your current balance and available credit
  • Viewing your account statement online via eStatement
  • Viewing your card transaction history and pending transactions
  • Making one-time payments and setting up AutoPay
  • Signing up for paperless eStatement
  • Tracking, managing and redeeming rewards
  • Disputing transactions
  • Requesting a credit limit increase

Thank you for your inquiry and we will be in touch shortly.

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