About Us

Jean-Marc is a dynamic, seasoned strategist with over 15 years of results-driven leadership in the Canadian credit union financial sector.

Prior to joining Collabria, Jean-Marc held a series of senior executive roles, including Vice President of Payment Solutions and Vice President of Community Member Service at Vancity.

Nita is a card program enthusiast who works to find the win-win relationship that delivers value to customers/members, generates revenue, and brings client strategies to life.

Nita’s payment industry experience includes both issuing and acquiring, loyalty programs, product management, emerging solutions, and includes both Canadian and international experiences including over a decade within Canada’s mid-market.

Prior to joining Collabria, Serge was Vice President Marketing & Member Innovation at Prospera Credit Union. Serge brings 20+ years of broad financial services experience while working with large national and international banks in the areas of business planning & development, personal banking, wealth management, corporate strategy, finance and operations.

Chad is an energetic and effective leader, who believes that "good enough" is never good enough. Believer in people and their ability to achieve their potential through ensuring that well-being and integrity are supported by inspiration and curiosity.

Chad brings 15+ years of broad experience in financial services, telecommunications, and insurance. He excels in organizations that have a mandate to change and has the ability to bring structure and calm to chaotic situations, mobilizing people toward a common goal and facilitating success. He is passionate about the opportunities created through digital technologies, having expertise in launching credit card platforms, digital payments and related technologies.

Chantal has over 25 years of experience building and leading finance teams. She began her career with Desjardins and spent several years in finance and operating roles. Chantal has participated in the implementation of various projects and new activities.

Before working with Collabria, Chantal led a finance team in charge of the credit card activities for Desjardins. This has allowed her to develop an in-depth knowledge of the credit card business.

For over two decades Doug has worked with Canada's financial services industry to make it more competitive. Doug brings the lessons learned working with global financial institutions, large domestic banks, payment networks and technology providers to our payments and mid-market banking industries.

Prior to joining Collabria, Doug served as a senior leader in Deloitte's strategy consulting practice and as a partner and credit union consulting leader at MNP, Canada's largest domestic professional services firm.

Isabelle Clements is a seasoned creative, energetic and strength-based Organizational Development professional with over two decades of diverse and global Human Resources & Organizational Development experience. She has extensive consulting experience with Credit Unions and other values-based organizations, in addition to a solid corporate background as Senior Leader of the North American Learning and Development Team and Global HR Director of the Customer Support division of a global Technology Company. Isabelle has acquired significant Organizational Development experience in the context of Mergers and Acquisitions in both the Technology and Airline industries.

With a degree in finance and in financial planning, Claudia has been working in the banking industry for over 25 years. After holding various positions for different financial institutions, from business development to marketing, Claudia joined Desjardins in 2014 to contribute to various projects surrounding risk management, a field in which Claudia has accumulated over 15 years of experience.

Her mandate as Chief Risk Officer for Collabria is to ensure adequate risk governance and the proper functioning of risk measurement and monitoring systems for Collabria. A manager for over 12 years, Claudia enjoys building teams and contributing to the evolution and development of people.