A Canada Post strike could begin as early as May 22, 2025. While a disruption has not yet been confirmed, Collabria is closely monitoring the situation and taking proactive steps to ensure minimum disruption to cardholders and partners.Here’s what you need to know and how to stay prepared.
Card Deliveries During a Postal Disruption
If cardholders are expecting a replacement card (for lost, stolen, or damaged cards), delays in delivery can be expected during a postal disruption.
Collabria will be proactively advance reissuing credit cards that are set to expire in the coming months. Affected cardholders will receive a new card in advance of their scheduled expiry. This card is already active and ready to use upon receipt.
Statement Delivery During a Postal Disruption
If a postal strike occurs, paper statements will not be delivered. We strongly encourage cardholders who currently receive paper statements to enroll in eStatements to maintain uninterrupted access.
Managing payments during a postal disruption
As a reminder, even if there is a postal disruption, cardholders remain responsible to make the minimum monthly payment on their credit card accounts on time. If cardholders are accustomed to sending their payments by mail, here are some methods to remain current on their payments:
Rewards Redemptions
Rewards redemptions such as those for merchandise or gift cards requiring mail delivery, may experience delays in delivery time.
Collabria will continue to monitor the strike situation closely and is preparing additional contingency solutions where possible to minimize service impacts if a postal strike takes place.Stay Informed
We’ll continue posting updates here as more information becomes available. If you have additional questions, visit our FAQs below or reach out to us at 1.855.341.4648 or at the number on the back of your card.
Frequently Asked Questions
What is Collabria doing in preparation for a possible postal disruption in May 2025?While a disruption has not yet been confirmed, Collabria is closely monitoring the situation and taking proactive steps to ensure minimum disruption to cardholders and credit union partners.
How will card deliveries be impacted? If cardholders are expecting a replacement card (for lost, stolen, or damaged cards), delays in delivery can be expected during a postal disruption.
Will rush or courier card delivery be an option?
As is expected with postal delivery disruptions, extra demand will be placed on courier services. Collabria will review rush requests on a case-by-case basis and work with courier vendors to prioritize deliveries accordingly.
How will statement deliveries be impacted?
Cardholders who are currently receiving paper statements will not receive their statements during a postal disruption. It is recommended that cardholders enroll to receive eStatements to view their statements, transactions and minimum payments online without any interruptions.
How can cardholders enroll to receive eStatements?
Cardholders can view their balance, transactions and enroll in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos can be found here and at www.collabriacreditcards.ca/myaccount.
Important: Once enrolled, cardholders will begin to receive eStatements in CardWise and availability notifications when the next statement is issued.
Business cardholders using a consolidated pay structure can enroll to receive eStatements and view their account and payment details anytime on MyCardInfo.
Will cardholders be able to view eStatements instantly upon enrollment?
Once a cardholder enrolls to receive eStatements in CardWise, the platform will not generate and display statements until the following statement is issued.
For business cardholders who enroll to receive eStatements in MyCardInfo, statements will be generated and display immediately.
If statement delivery is delayed, how can cardholders manage their payments?
In the event of a service disruption impacting the delivery of physical credit card account statements, cardholders are responsible to make the minimum monthly payment on their credit card accounts. To make payments quickly and securely, cardholders can use CardWise Mobile and CardWise Online to make a one-time payment or set up recurring payments using AutoPay, or use their online banking platform bill payment function.
For cardholders not enrolled in one of the digital account management solutions available for their card who wish to confirm their account balance, automated balance updates are available by calling the number on the back of their card. Once an active card number is entered, cardholders can remain on the line to hear an automated balance summary.
Once service resumes, will statement delivery return to normal?
Paper statement delivery will resume once postal service is restored. Delays are to be expected once service resumes.
How will rewards redemptions for merchandise or gift cards be impacted by the disruption?