Unique Solutions For You

Unique Solutions For You

Count on payment and credit card programs customized to meet your needs and the needs of your members.

Program Models & Cards

Collabria’s flexibility lets you select the ideal credit card program for your credit union and members. There are four distinct credit card issuing models ranging from turnkey to self-issue, and each model is then customized to ensure an ideal fit. As your goals and needs change, you can transition between programs as needed.

Collabria

Freedom

Turnkey program in which Collabria assumes all the risk and operational activities for the credit card portfolio.

Collabria

Freedom Plus

Similar to Freedom, this is a turnkey program that prepares you to take more control of your payment services program and member experience.

Collabria

Freedom Hybrid

Provides the opportunity to own card assets, all revenue streams and control the overall card program while Collabria provides the operations services. 

Collabria

Freedom Self-Issue

Gives you the most flexibility and control in developing card products, benefits and features to deliver exceptional member experiences. Collabria will perform any operations support.

Use our Financial Projection Tool to see how you can benefit from our turnkey services.

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distinctly yours

Distinctly Yours

While Collabria takes care of operational responsibilities behind the scenes, your brand is always out front. You’ll have access to both Mastercard® and Visa® brands, and all plastics and communications materials are customized to your preferences and branded with your logo.

Because we offer a wide array of card products, there are options for every type of member. You can build the ideal program for your members with competitive interest rates, robust rewards and a host of benefits. From students to travelers to families, there’s a program for everyone.

Innovative Technologies

Payment Solutions Made Simple goes beyond our program flexibility. It also includes developing new ways to save time and resources through products that automate tasks and speed up access to card program data.

Innovative and integrated Collabria technologies like SpringboardTM for you and MyCardInfo for your cardholders elevate the member experience and strengthen your relationships.

SpringboardTM

Springboard is a web-based system that automates many of the services your staff performs every day, dramatically saving time and resources. The easy-to-use system is fully integrated across multiple platforms, making it easy for your frontline staff to get the information they need when they need it.

To learn more about Springboard, click the in the interactive display below.

point1

Be More Competitive

Set your credit union apart with Springboard:

  • an innovative and integrated technology
  • improves overall management
point2

Controlled Access

What each employee sees is tailored to their role and need.

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Short Learning Curve

Springboard platform training only takes a few hours, so your staff can be using it to better serve your members in less than a day.

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Fast, Easy Management

Centralized location for all member data makes it quick and easy to:

  • change account status
  • open and close accounts
  • complete balance transfers
  • fulfill card requests
  • and much more!
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Elevated Member Relationships

The direct, real-time access to all member credit card information helps your staff provide faster, fully informed responses to cardholders.

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Built-In Help

As you hover your mouse over a complex code, we display an easy-to-understand description.

SpringboardTM is a trademark of TMG, LLC.

Loyalty & Portfolio Growth

Credit union stability and growth come from two sources: acquiring new members and growing the relationship with current members. From recruiting members for program enrollment to cardholder communications, Collabria utilizes a wide range of marketing programs to help keep your members informed and engaged.

Cardholder Lifecycle Process

1Acquisition
2Activation & Early Usage
3Balance Build
4Retention & Loyalty

All materials are customized with your brand and personalized for the target whenever possible, including:

  • In-branch
  • Direct mail
  • Digital
  • Email
Other supporting services — such as MyCardInfo, our Rewards Program, and fraud protection — also help build loyalty and retention through positive member experiences.
fraud monitoring

Fraud Monitoring

Collabria provides market-leading technology solutions to detect, limit and prevent credit card fraud losses through an effective twofold approach: 

  • Tools that actively monitor and detect potential fraud 
  • Tools that stop fraudulent transactions 

From chip security to verification tools like 2Way Connect, Collabria has a wide range of technologies in place to help you and your members reduce the risk of fraud.

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Technologies Backed By Experienced People

Collabria’s fraud-monitoring technologies are utilized by our in-house fraud specialists to assist with the early detection of fraudulent card activity. By developing precise parameters, we’re able to use real data to analyze risk and pinpoint potential loss.

For example, 2Way Connect is used by the Collabria Fraud Detection Work Centre to make automated outbound phone calls, text messages and emails to a cardholder regarding fraud. When account activity is suspect, cardholders are immediately contacted by a fraud detection representative or through our automated messaging system to verify the transaction or confirm that fraud is taking place.