In response to the ongoing Canada Post strike, this dedicated resource page provides timely updates and reference materials to support our partners. Here, you’ll find the latest communications and tools to help navigate service disruptions and maintain cardholder support. Please check back regularly for new information as the situation evolves.Recent News and Updates
Cardholder Communications
Updates and helpful information for partners and cardholders will be made available in the News and Insights section of collabriafinancial.ca. Cardholders will also be reminded regularly of the impact of the postal disruption. Cardholders not enrolled in eStatements will be sent regular reminders encouraging enrollment to avoid interruptions or missed payments.Send dates: beginning September 26, 2025
Frequently Asked Questions
What is Collabria doing in response to the announcement of a postal disruption?Collabria is closely monitoring the situation and taking steps to ensure minimum disruption to cardholders and partners. This includes close contact with vendors and delivery partners to secure contingency plans, proactive cardholder communications, and activation of multiple communications channels to keep partners and cardholders informed with the most up-to-date information.
Will cardholders be notified of the disruption?
Updates and helpful information for partners and cardholders will be made available in the News and Insights section of collabriafinancial.ca. Additionally, an email communication notifying all cardholders with a valid email on file of the impact of the service disruption will be sent beginning September 26, 2025.Messaging will also be added to the Cardholder Services IVR and cardholder account statements.
How will card deliveries be impacted? If cardholders are expecting a replacement card (for lost, stolen, or damaged cards), delays in delivery can be expected during a postal disruption.
Will rush or courier card delivery be an option?
As is expected with postal delivery disruptions, extra demand will be placed on courier services. Collabria will review rush requests on a case-by-case basis and work with courier vendors to prioritize deliveries accordingly.
How does a postal disruption impact cardholder eligibility for in-market offers?
During a postal disruption, the extended delivery timeline for new cards will not impact cardholder eligibility for any in-market offers available at the time of application. Additional information will be shared on the timelines for activation, first purchase and timing to meet spending thresholds as the length of the disruption is determined. Rest assured, new cardholders will receive the benefit of the campaign you
How will statement deliveries be impacted?
During a postal disruption, paper statements will not be delivered. It is recommended that cardholders enroll to receive eStatements to view their statements, transactions and minimum payments online without any interruptions.
How can cardholders enroll to receive eStatements?
Cardholders can view their balance, transactions and enrol in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos can be found here and at www.collabriacreditcards.ca/myaccount.
Important: Once enrolled, cardholders will begin to receive eStatements in CardWise and availability notifications when the next statement is issued.
Business cardholders using a consolidated pay structure can enrol to receive eStatements and view their account and payment details anytime on MyCardInfo.
Will cardholders be able to view eStatements instantly upon enrollment?
Once a cardholder enrols to receive eStatements in CardWise, the platform will not generate and display statements until the following statement is issued.
For business cardholders who enrol to receive eStatements in MyCardInfo, statements will be generated and display immediately.
Will eStatements remain available in Springboard?
eStatement population into Springboard will not be impacted by postal service disruptions.
If statement delivery is delayed, how can cardholders manage their payments?
As communicated in the Cardholder Agreement, in the event of a service disruption impacting the delivery of physical credit card account statements, cardholders are responsible to make the minimum monthly payment on their credit card accounts. To make payments quickly and securely, cardholders can use CardWise Mobile and CardWise Online to make a one-time payment or set up recurring payments using AutoPay, or use their online banking platform bill payment function.
For cardholders not enrolled in one of the digital account management solutions available for their card who wish to confirm their account balance, automated balance updates are available by calling the number on the back of their card. Once an active card number is entered, cardholders can remain on the line to hear an automated balance summary.
Once service resumes, will statement delivery return to normal?
Paper statement delivery will resume once postal service is restored. Delays are to be expected once service resumes.
How will rewards redemptions for merchandise or gift cards be impacted by the disruption?
Rewards redemptions such as those for merchandise or gift cards requiring mail delivery, will experience delays in delivery time. Cardholders can redeem their Flex Rewards points for either a statement credit or, if they have a Cash Back card, a deposit directly into their financial institution’s chequing or savings account. Visit Collabria - rewards for more information.