In response to the ongoing Canada Post strike, this dedicated resource page provides timely updates and reference materials to support our partners. Here, you’ll find the latest communications and tools to help navigate service disruptions and maintain cardholder support. Please check back regularly for new information as the situation evolves.Recent News and Updates
Cardholder Communications
Updates and helpful information for partners and cardholders will be made available in the News and Insights section of collabriafinancial.ca. Cardholders will also be reminded regularly of the impact of the postal disruption. Cardholders not enrolled in eStatements will be sent regular reminders encouraging enrollment to avoid interruptions or missed payments.Send dates: beginning September 26, 2025
Strike Awareness Communications
Recurring eStatement Enrollment Reminders:
Frequently Asked Questions
What is does a rotating strike mean for credit card delivery, statement delivery and services?
Canada Post’s rotating strike model means that only certain regions experience delays at any given time. Service disruptions move from one area to another rather than affecting all deliveries at once. This means some mail, such as new or replacement cards and account statements, may continue to be delayed depending on location, but digital services, including CardWise, remain fully available.
Are card deliveries back to normal?
All previously delayed cards have been collected by Canada Post and are in transit. Localized delays may still occur in regions affected by strike rotations.
A cardholder was approved during the strike but hasn’t received their card. What should I tell them?
Advise the cardholder that all cards ordered or approved during the strike are now with Canada Post. If the card has not arrived by the week of November 10, they may contact Cardholder Services for a replacement.
Will cards set to expire during the strike remain active?
Yes. All cards scheduled to expire during the strike have been reissued. Cards remain active until the last day of their expiry month (e.g., a card expiring in November 2025 is valid until November 30, 2025).
What is Digital Card Reissuance, and how does it help during the Canada Post Strike?
Digital Card Reissuance allows existing CardWise users to request a digital replacement card by calling Cardholder Services in the event of a lost, stolen, replacement or expiring card. This feature ensures uninterrupted account access, even if physical card delivery is delayed due to postal service interruptions.
Is rush or courier card delivery still an option?
Rush or courier requests are reviewed on a case-by-case basis as per standard, business-as-usual procedures.
How does a postal disruption impact cardholder eligibility for in-market offers?
During a postal disruption, the extended delivery timeline for new cards will not impact cardholder eligibility for any in-market offers available at the time of application. Additional information will be shared on the timelines for activation, first purchase and timing to meet spending thresholds as the length of the disruption is determined. Rest assured, new cardholders will receive the benefit of the campaign.
When will cardholders start receiving paper statements again?
Delays in backlogged paper statement delivery can be expected. Once statements are dispatched from Collabria, there is not a method to track their status. Due to the nature of information included in credit card statements, all backlogged historical statements will be released to Canada Post in addition to recent statements being released as usual.
Cardholders are advised to be mindful of the statement period indicated on their statement when reviewing its details.
How can cardholders view their statements if they haven't yet received them by mail?
There are numerous ways cardholders are able to receive payment and balance information. We appreciate the support of our partners in providing messaging to members to ensure they are managing their card account in a financially healthy manner.
Appreciating our partnership, credit unions can also ensure that cardholding members are receiving their account information. Balances, available credit limit, statements and assistance in accepting payments are all available to credit union employees via Springboard.
How can cardholders make account payments if they haven't yet received their statements?
Cardholders remain responsible for making the minimum monthly payment on their credit card account(s). Cardholders can make payments through:
Questions?
For all other inquiries, please reach out to Partner Support.