The Digital Shift: How eStatements and Digital Wallets Are Transforming Cardholder Engagement

Today’s credit cardholders expect more than just access, they expect seamless, digital-first experiences. In The Digital Shift, we explore how eStatements and digital wallets are reshaping expectations, driving satisfaction, and positioning credit unions to lead in an increasingly paperless, mobile-driven world.

It moves beyond product features to examine how digital tools are redefining loyalty and becoming foundational to modern member engagement.

Key themes include:
 

• Why self-service is a driver of satisfaction and confidence
• How automatic eStatement enrollment is improving adoption rates and reducing paper reliance
• The growing opportunity in digital wallet usage and how it supports cardholder engagement and satisfaction
• The evolving digital expectations of cardholders, and how credit unions can respond strategically

Explore how your credit union can lead the shift.

Read the full insights report here