Canada Post has entered a rotating strike model, meaning certain regions or routes may experience service interruptions at different times. This means that backlogged deliveries will begin to dispatch but may continue to be delayed. Collabria is closely monitoring the situation and has measures in place to help minimize impacts. Please read on to see how this affects card deliveries, statements, and what actions you can take.Here’s what you need to know and how to stay prepared:
Physical Card Deliveries
Backlogged card deliveries will begin to dispatch as service slowly resumes, but deliveries may be delayed if destination regions are affected by a rotating strike.
Existing cardholders currently enrolled in CardWise may be able to obtain a reissued card digitally for lost, stolen, replacement or expiring cards, ensuring uninterrupted access. For more information, reach out to us at 1.855.341.4648 or at the number on the back of your card.
Statement Delivery During a Postal Disruption
Paper statements for regions impacted by the strike may not arrive on time. Enrolling in eStatements ensures uninterrupted access to statements and transaction history, regardless of postal service variability
Managing payments during a postal disruption
As a reminder, during a postal disruption, cardholders remain responsible to make the minimum monthly payment on their credit card accounts on time. If cardholders are accustomed to sending their payments by mail, here are some methods to remain current on their payments:
Rewards Redemptions
Rewards redemptions such as those for merchandise or gift cards requiring mail delivery, may experience delays in delivery time. Cardholders can redeem their Flex Rewards points for either a statement credit or, if they have a Cash Back card, a deposit directly into their financial institution’s chequing or savings account. Visit Collabria - rewards for more information.
Stay Informed
Collabria will continue to monitor the strike situation closely and is preparing additional contingency solutions where possible to minimize service impacts.
We’ll continue posting updates here as more information becomes available. If you have additional questions, visit our FAQs below or reach out to us at 1.855.341.4648 or at the number on the back of your card.
Frequently Asked Questions
What is does a rotating strike mean for credit card delivery, statement delivery and services?
Canada Post’s rotating strike model means that only certain regions experience delays at any given time. Service disruptions move from one area to another rather than affecting all deliveries at once. This means some mail, such as new or replacement cards and account statements, may continue to be delayed depending on location, but digital services, including CardWise, remain fully available. For more information, visit collabriacreditcards.ca/myaccount.
How will card deliveries be impacted?
Backlogged card deliveries will begin to dispatch as service slowly resumes, but deliveries may be delayed if destination regions are affected by a rotating strike. Existing cardholders currently enrolled in CardWise may be able to obtain a reissued card digitally for lost, stolen, replacement or expiring cards, ensuring uninterrupted access. For more information, reach out to us at 1.855.341.4648 or at the number on the back of your card.
Will rush or courier card delivery be an option?
As is expected, extra demand is being placed on courier services. Collabria is reviewing rush requests on a case-by-case basis and working with courier vendors to prioritize deliveries accordingly.
How will statement deliveries be impacted?
Backlogged paper statements will begin to dispatch as service slowly resumes, but deliveries may be delayed if destination regions are affected by a rotating strike. It is recommended that cardholders enroll to receive eStatements to view their statements, transactions and minimum payments online without any interruptions.
How can cardholders enroll to receive eStatements?
Cardholders can view their balance, transactions and enroll in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos can be found here and at www.collabriacreditcards.ca/myaccount.
Important: Once enrolled, cardholders will begin to receive eStatements in CardWise and availability notifications when the next statement is issued.
Business cardholders using a consolidated pay structure can enrol to receive eStatements and view their account and payment details anytime on MyCardInfo.
Will cardholders be able to view eStatements instantly upon enrolment?
Once a cardholder enrolls to receive eStatements in CardWise, the platform will not generate and display statements until the following statement is issued.
For business cardholders who enroll to receive eStatements in MyCardInfo, statements will be generated and display immediately.
If statement delivery is delayed, how can cardholders manage their payments?
As communicated in the Cardholder Agreement, in the event of a service disruption impacting the delivery of physical credit card account statements, cardholders are responsible to make the minimum monthly payment on their credit card accounts. To make payments quickly and securely, cardholders can use CardWise Mobile and CardWise Online to make a one-time payment or set up recurring payments using AutoPay, or use their online banking platform bill payment function.
For cardholders not enrolled in one of the digital account management solutions available for their card who wish to confirm their account balance, automated balance updates are available by calling the number on the back of their card. Once an active card number is entered, cardholders can remain on the line to hear an automated balance summary.
How will rewards redemptions for merchandise or gift cards be impacted by the disruption?
Rewards redemptions such as those for merchandise or gift cards requiring mail delivery, will experience delays in delivery time. Cardholders can redeem their Flex Rewards points for either a statement credit or, if they have a Cash Back card, a deposit directly into their financial institution’s chequing or savings account. Visit Collabria - rewards for more information.