Staying Confident Online: Simple Ways to Protect Yourself from Common Fraud Tactics

Posted May 21, 2026

As more of our everyday purchases and banking happen online, security continues to evolve right alongside convenience. One of the tools designed to keep your transactions safe is something you may already be familiar with: a one-time passcode (OTP).

While these codes add an extra layer of protection, it’s important to understand how they work, and how to use them safely.

What is a One-Time Passcode (OTP)?

A one-time passcode is a temporary, six-digit code sent to your mobile device during certain online transactions. It acts as a quick identity check, confirming that it’s really you making the purchase.

The code is only valid for a short time and must be entered to complete the transaction. If it expires or isn’t entered, the transaction won’t go through.

Where Awareness Matters Most

Like many security tools, OTPs work best when they’re used correctly. Fraudsters may sometimes try to take advantage of this process by contacting individuals and creating a sense of urgency, asking them to share the code they’ve just received.

Here’s the most important thing to remember:

A one-time passcode is for you to enter, not to share.

If someone asks you for your code by phone, text, or email, it’s not a legitimate request.

Simple Ways to Stay Protected

A few small habits can go a long way in keeping your account secure:

  • Only enter your OTP directly into a secure checkout or verification screen
  • Never share your code with anyone, even if they claim to be from a financial institution
  • Pause if something feels rushed or unexpected: fraud attempts often rely on urgency
  • Keep your contact information up to date so you can receive verification messages without delay

Built-In Protection You Can Count On

You’re not navigating this alone.

Your account is supported by 24/7 fraud monitoring, with specialists continuously reviewing transactions to spot unusual activity. If something looks out of the ordinary, you may receive a call to confirm whether a transaction was authorized by you or an additional cardholder.

You can also:

Confidence Starts with Awareness

Security tools like one-time passcodes are designed to give you peace of mind while you shop and transact online. By understanding how they work, and knowing what to watch for, you can continue to use your card with confidence, knowing you’re in control of your information.

To learn more about how your account is protected and ways to stay informed, visit our Fraud Protections page.